To the Department of Information Systems or Technology (IT), the pandemic situation opens ideal opportunities to:
– Develop a continuous project for reduction/elimination of direct, indirect, and hidden costs, which affects all areas of the company, not just IT.
– Lead by example: Evolve the face-to-face support model towards superior remote-work support.
– Set the pace of the company to a process of continuous improvement.
In this practical and concise e-book, we explain how to develop those three points, and how IT can be transformed into a World-Class Management Model.